NLC Service Terms of Service
Effective date: September 24, 2026
These terms are an agreement between NLC Consulting LLC ("NLC," "we") and the business that subscribes to NLC Service (the "Customer," "you"). They apply to NLC Service at service.nlcportals.com, its public demonstrations, and any order form that references them. By signing an order form or using NLC Service, you accept these terms on behalf of your business. This document is also the end-user license agreement for NLC Service.
1. The service
NLC Service is an operations platform for contractors: job files, properties, inspections, equipment, estimates, invoices and payments, and integrations with third-party systems such as QuickBooks Online. Features are delivered as editions and capabilities that we may add to, change, or retire over time; we will give reasonable notice of changes that remove functionality you rely on. Public demonstrations reset on a schedule; nothing entered into a demonstration is kept or private.
2. Accounts and users
You administer your organization in NLC Service: who has access, and what each person may do. You are responsible for your users' compliance with these terms, for keeping sign-in credentials confidential, and for telling us promptly about any unauthorized use. Each user must be an individual; shared sign-ins are not permitted.
3. Your data
You own the information you and your users enter into or upload to NLC Service ("Customer Data"). You grant NLC a license to host, store, process, transmit, display, and back up Customer Data as needed to provide NLC Service to you, and for no other purpose. You are responsible for having the right to enter Customer Data, including personal information about your clients, property owners, insureds, and other people, and for its accuracy. We handle Customer Data as described in our Privacy Policy, which is part of these terms. You can export your data at any time while subscribed and for 30 days after the subscription ends, after which we delete it.
4. Third-party services
NLC Service connects to services you hold your own accounts with, such as QuickBooks Online, your sign-in provider, and your estimating software. Those services are governed by their own terms; NLC does not control them and is not responsible for their availability, accuracy, or changes. When you connect QuickBooks Online, you authorize NLC to access your company through Intuit's API for the purposes described in the Privacy Policy, and you may revoke that authorization at any time. NLC Service is not accounting or tax advice; you are responsible for reviewing records synchronized to your accounting system. Estimate handoffs and imports work with files you export from your estimating software; NLC does not represent a certified integration with it.
5. Acceptable use
You will not use NLC Service to store or transmit unlawful content or malware, to infringe anyone's rights, or in a way that interferes with NLC Service or other customers. You will not reverse engineer, copy, resell, or sublicense NLC Service, or use it to build a competing product. You will respect rate limits and technical restrictions. We may suspend access that threatens the security or integrity of NLC Service, and will tell you why.
6. Fees and payment
Fees are stated in your order form and are invoiced by NLC. Invoices are due within 15 days. Overdue amounts may accrue interest at the lesser of 1% per month or the maximum the law allows, and we may suspend NLC Service for non-payment after giving you written notice and a reasonable chance to pay. Fees exclude taxes; you are responsible for any that apply, other than taxes on NLC's income. We may change fees at renewal with at least 30 days' notice.
7. Term and termination
The subscription runs for the term in your order form, and month to month after that unless either party gives 30 days' written notice. Either party may terminate for a material breach that is not cured within 30 days of notice. On termination, you have 30 days to export Customer Data, after which it is deleted as described in the Privacy Policy. Fees already paid are not refunded except where these terms or your order form say otherwise.
8. Confidentiality
Each party will protect the other's confidential information with at least the care it uses for its own, use it only for this agreement, and disclose it only to people who need it and are bound by confidentiality. This does not apply to information that is public, independently developed, or lawfully received from someone else, or that must be disclosed by law, with notice where permitted.
9. Intellectual property
NLC owns NLC Service, including its software, edition content, templates, workflows, and documentation, and all improvements to them. Nothing in these terms transfers that ownership. If you give us feedback, we may use it without obligation. Your business's own names, marks, and Customer Data remain yours.
10. Warranties and disclaimers
NLC will provide NLC Service with reasonable skill and care, work to keep it available, and give notice of planned maintenance where practical. Except as stated in these terms, NLC Service is provided "as is," and NLC disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. NLC does not warrant that NLC Service will be uninterrupted or error-free, or that data synchronized with third-party services will be complete or correct.
11. Limitation of liability
Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, however caused. NLC's total liability under these terms is limited to the fees you paid for NLC Service in the 12 months before the event giving rise to the claim. These limits do not apply to a party's breach of confidentiality, to your payment obligations, or to liability that cannot be limited by law.
12. Indemnification
You will defend and indemnify NLC against third-party claims arising from Customer Data or your use of NLC Service in breach of these terms. NLC will defend and indemnify you against third-party claims that NLC Service, as provided by NLC, infringes a patent, copyright, or trademark, and will resolve such a claim by modifying or replacing NLC Service or refunding prepaid fees for the remaining term. Each party will give the other prompt notice and reasonable cooperation.
13. Security and data protection
We maintain the security measures described in the Privacy Policy, including encryption in transit, encrypted backups, tenant isolation, access controls, and audit records, and we will notify you without undue delay of a security incident affecting your Customer Data.
14. Governing law and disputes
These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. The state and federal courts located in Camden County, New Jersey have exclusive jurisdiction, and each party consents to it. The parties will try to resolve any dispute through good-faith discussion between their principals before starting proceedings.
15. General
These terms, your order form, and the Privacy Policy are the entire agreement between the parties about NLC Service and replace any earlier understanding. If a provision is unenforceable, the rest remain in effect. Neither party may assign this agreement without the other's consent, except to a successor in a merger or sale of substantially all its assets. Notices must be in writing, by email to the addresses on the order form or below. Neither party is liable for delays caused by events beyond its reasonable control. We may update these terms; for material changes we will give at least 30 days' notice, and continued use after that constitutes acceptance.
16. Contact
NLC Consulting LLC
923 Haddonfield Rd., Cherry Hill, NJ 08002
info@nlc.consulting
(856) 522-4261